1. Acceptance of Terms
By accessing and using our online pharmacy platform, you acknowledge and agree to these Terms and Conditions, as well as the applicable laws and regulations of the UAE. If you disagree with any part of these terms, you must refrain from using our services.
2. Licensing and Compliance
Our online pharmacy is fully licensed and operates in compliance with the regulations set forth by the UAE Ministry of Health and Prevention (MOHAP). All activities, including prescription validation and medication dispensing, are conducted under MOHAP guidelines.
3. Use of Services
- You must be at least 18 years old or have parental/guardian consent to use our services.
- Providing false or inaccurate information is prohibited and may result in the suspension of your account.
4. Prescription Medications
- Prescription medications require a valid prescription issued by a licensed healthcare provider.
- Prescriptions will be verified before fulfillment.
5. Payment and Refunds
- Payments must be made through the secure methods available on our website.
- Refunds are subject to our refund policy, which complies with UAE consumer protection laws.
6. Limitation of Liability
We are not liable for:
- Delays in order processing due to incomplete or inaccurate information provided by the customer.
- Adverse effects arising from the misuse of medications.
7. Supplier and Product Authenticity
We are not manufacturers of the products offered on our platform.
- All items sold are procured from approved suppliers who hold the required licenses and provide valid invoices in compliance with UAE law.
- We ensure that all products meet the quality standards mandated by MOHAP.
8. Delivery Policy
- We deliver within the UAE only, in compliance with MOHAP regulations for the transport of pharmaceutical products.
- Delivery timelines may vary based on location and availability of the products.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be communicated via the website.
10. Contact Us
For any queries regarding the Privacy Policy or Terms and Conditions, you may contact us at:
Email: info@deanslifepharmacy.com
Phone: +971 423 45897